osTicket Web Hosting

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Getting To Know osTicket

A customer support system is a necessary tool for any business, big or small. osTicket is a helpdesk or a ticketing system that can help you support your customers in an organized way. The osTicket software is a popular and reliable platform used by many developers and business persons.

Why osTicket?
It attaches to your system effortlessly. The primary usage combines all the inquiries you get via different modes and displays them on a simple multi-user interface. osTicket is an ideal solution to manage and organize the support requests from the customers and provide responses. The benefit of using this system is that you will be able to provide your customers with the help they deserve. Also, the system is available free of cost.

Features
You can configure the tickets according to your needs. For instance, you can create options specifically for a topic that will be displayed only when a customer chooses that topic. Some other features are
• Auto-response templates
• Pictures can be added while responding to a ticket
• Automatic channeling of tickets to the right departments
• Staff activity is logged for the admin to view
• Customer inquiries or tickets are archived online

Downloads
The osTicket package is available in 2 editions, self-hosted and cloud-hosted. The cloud-hosted support system can be downloaded for a free trial and includes additional services.

osTicket website: https://osticket.com/

osTicket community: https://forum.osticket.com/

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